Empower store associates to provide superior customer service, enhance customer loyalty and increase cart size
IBMВ® Sterling Store Engagement provides a real-time view of all your inventory, customer and order data through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, BOPIS and SFS), as well as managing returns across channels.
IBM Sterling Store Engagement enables employees to provide omni-channel services in the store for fulfillment, inventory management, task management, and customer service.В
Benefits of IBM Sterling Store Engagement:
For Store Associates
Grow revenue with personalized recommendations for up-sell and cross-sell opportunities
Drive efficiency with inventory location data and an optimized pick, pack and ship process/pickup
Maximize the use of working capital with accurate inventory counts
For Store Managers
Drive sales with inventory visibility across the store network to save the sale
Monitor and manage activities and tasks for employees
Reduce inventory carrying costs with condensed inventory across store networks
For Customers
Help customers enjoy a more streamlined experience, with quick mobile checkout and client-handling capabilities
Execute purchase and checkout of in-store products — without customers having to stand in line
Create an enhanced shopping experience by delivering compelling product information in-store
IBM Sterling Store Engagement is a component of the IBM Sterling Order Management portfolio. Read more about store engagement here: https://www.ibm.com/products/store-engagement
This is part of the supply chain applications of The IBM Sterling Supply Chain Suite. The IBMВ® Sterling Supply Chain Suite gives you the end-to-end visibility, real-time insights and recommended actions to turn disruptions into opportunities for customer engagement, growth and profit. To learn more click here: https://www.ibm.com/supply-chain/sterling
