Projector PSA - Good Things are Happening!
What do you like best?
Support: Very responsive to all support requests. Engineers provide email support, as well as phone or consulting as needed.
QuickBooks and Accounting: High marks for Accounting functions.
Time Reporting: Easily adaptable across the organization, time reporting essentials are straightforward and easy to use.
Sales: Our representative is very responsive. He is keen to the consulting world and actively seeks to understand any and all challenges we face with product adoption. We understand the roadmap for the product, and are eager to reap the many benefits of the upcoming and future features.
What do you dislike?
The Project Management functions are cumbersome or non-existent. Unlike competitors that do a great job at task planning, project scheduling, and collaboration tools with teams and customers, Projector PSA falls short in this area.
The web interface is far more modern than the desktop version - although we spend most of our time in the desktop version for administration. I would like to see a full sunset of the desktop version and faster adoption of web based features and functions. The project health, project management and balanced scorecard functions will be key in order to compete with any company seeking a full service product to meet both fiscal and project management needs. Projector simply isn't there yet, but I believe they are headed in this direction.
Recommendations to others considering the product:
Run a full analysis complete with business case examples when considering purchasing the product. Include Accounting, Project Managers, and project teams in the review. We did speak with a reference before purchase, which proved to be most helpful.
What problems are you solving with the product? What benefits have you realized?
Our month-end processing has improved dramatically. We had a time-intensive manual process for years; Projector PSA has made this so easy! Financial visibility is improving with the product too, with more enhancements and data analysis features on the horizon within future product releases.
