ABBYY Timeline is a patent-pending Process Intelligence platform that allows businesses to use the information contained within their systems to create a visual model of their processes, analyze them to identify opportunities for process improvement, real-time operational monitoring, and the ability to predict future outcomes to facilitate decision-making. All of Timeline’s discovery, analysis, and monitoring capabilities are built on top of this core foundation. This includes the most comprehensive set of 25 pre-built and pre-populated process visualization and analysis tools of any product in the market.
ABBYY Timeline is positioned as a market leader in the NelsonHall Process Discovery and Mining 2020 Report – https://www.abbyy.com/news/nelsonhall-names-abbyy-a-leader-in-process-discovery-and-mining-neat-assessment-2020/#sthash.aw0sviX3.dpbs
ABBYY Timeline is uniquely positioned to provide the following key differentiated capabilities
1. Capable of handling any process type, particularly unstructured case management processes.
2. Integrated ELT (Extract-Load-Transform) tool that allows users to manage their data 100% within Timeline, eliminating the need to pre-process data using complex ETL and data blending tools that often require assistance from IT personnel.
3. The most comprehensive set of process analysis tools and visualization of the flow of work through the process stages and see the delays, bottlenecks outliers, pinpoint the root cause of non-compliant, unusual, or high-cost processes.
4. Real-time Operational Monitoring that can trigger alerts when rules set in place are broken or to trigger action in other systems to address the issue
5. AI/ML-based Prediction based on a patent-pending neural network-based approach that allows users to predict the outcome or performance of any process instance in the early stages of the process execution.
ABBYY Timeline is ideally suited to address the following application areas:
Healthcare
Healthcare providers are being asked to do more with less amid tremendous complexity. Patient journey, service throughput, and revenue cycle optimization have become focal points for improving access, reducing cost, and guaranteeing the quality of healthcare services for patients, and easing the burden on service providers.
Insurance
Of paramount importance is an understanding of who the customer really is. This includes understanding recent interaction activities and the history behind them, handling each interaction via the right resources, and delivering the appropriate responses in person or electronically.
Banking and Financial Services
Within the banking and Financial Services critical processes often grow in complexity over time and contain numerous manual tasks and bottlenecks relating to customer onboarding, loan origination, and regulatory compliance priorities such as KYC and LIBOR.
Customer Service
Ensure continuous improvement from IT Help Desk. Automatically discover and visualize logged ServiceNowВ® incidents or task processes. Help service desk managers quickly identify ticketing process bottlenecks, uncover and avoid SLA violations, or find the causes of unnecessary avoidable tickets.
Procurement and Supply Chain Management
Optimize supply chain efficiency and improve the purchasing and sourcing process. Discover, analyze, and monitor how procurement processes really work. Uncover delays that cost time and money, and discover the most efficient processes paths for positive business outcomes.
