WhatsApp Automation integrates WhatsApp Business API with HubSpot to help businesses drive efficient customer support service and fasten the sales process by allowing representatives to interact with customers directly on WhatsApp. With WhatsApp Automation users can:
– Send automated WhatsApp messages via HubSpot Workflows with personalisation tokens.
– Set WhatsApp messages based triggers in HubSpot Workflows to generate support tickets, send notifications, create deals and tasks for internal team members, and more.
– Map all WhatsApp conversations in HubSpot to get the complete picture of the buyer journey.
– Drive engagement and quick responses to customer queries by providing immediate updates, information about pending payments, order confirmations, etc.
