JRNI (formerly BookingBug)

JRNI is transforming the way companies interact with their customers

Languages supported: German, English, French, Italian, Dutch, Portuguese, Spanish

9.0/10 (Expert Score) ★★★★★
Product is rated as #34 in category Event Management Platforms
Ease of use
Support
Ease of Setup

Images

Check Software Images

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus industry-leading analytics, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build customer relationships, and improve customer satisfaction and loyalty.

JRNI Appointments
– Customer booking journeys that are customizable for any brand’s look and feel
– Conversion-optimized user flows that make it easy for customers to quickly book appointments
– A robust staff tool for rescheduling, canceling, or booking and for monitoring customer details and appointment outcomes

JRNI Virtual Queuing
– The solution for eliminating lines – customers can join and wait in virtual queues from any device
– Automated updates on customer queue status via email or text notifications
– A user-friendly concierge tool for adding, removing, or reorganizing customers in the queue, and for keeping track of customer details and visit outcomes

JRNI Events
– Event registration journeys that are customizable for any brand’s look and feel
– Conversion-optimized user flows that make it easy for customers to quickly register for an event or purchase a ticket
– Includes an event management staff tool for managing ticketing, adding/removing attendees, and broadcasting virtually

JRNI Analytics
– Provides the insight you need to optimize your XRM strategy
– Shows the ROI of JRNI and of the experiences you’re delivering your customers
– Helps you grow revenue and profitability by identifying and building upon your successes

Connectors and Extensibility
Extend the capabilities of the JRNI platform with an array of prebuilt apps and ecosystem partners. Key connectors offer enterprise, clienteling, communications, workforce optimization, and search and analytics solutions. In addition, the JRNI platform is built on a modern tech stack using RESTful APIs. With our extensibility framework, clients can extend the platform’s core capabilities by building custom apps.

JRNI (formerly BookingBug)
JRNI (formerly BookingBug)

Show more categories

Customer Reviews

JRNI (formerly BookingBug) Reviews

Anders H.

Advanced user of JRNI (formerly BookingBug)
★★★★★
One of the few systems that could solve our business needs

What do you like best?

The parent-child-child functions are a key feature to us and JRNIs flexibility to control services across multiple partners

What do you dislike?

Translation to other languages is cumbersome.

What problems are you solving with the product? What benefits have you realized?

Centralized booking across multiple partners

Review source: G2.com

Leave a reply

Your total score

B2B Software Guide