Full-featured Software for An Insurance Billing Business Model
What do you like best?
Brightree is an incredibly detailed software, which makes it great for businesses focused on providing medical equipment via a business model based on billing insurance companies. For small companies with a small number of employees, this software makes billing efficient and accurate. It's truly a full-featured solution for billing that is far above offline solutions.
What do you dislike?
Brightree lags far behind other retail software when it comes to mobility, ease of use, and point of sale interactions. It makes retail-focused business second-guess the expense of the software in favor of the numerous other solutions available on the market for far less money. The software was originally designed for Internet Explorer only and just recently became compatible with other browsers. The point of sale software is Windows-only and has no true mobile element. Credit card processing is locked in with a provider that is slow-paying and has poor back-office access. Finally, I believe there should be better mobility and universal device compatibility for the expense involved with this product.
Recommendations to others considering the product:
Brightree is a highly-involved software with a steep learning curve. It's not geared toward business with a retail model, but rather businesses with a business model focused on billing insurance companies for the products they provide. If you're looking for a solution with a nimble, easy-to-use mobile element, Brightree is not for you. If you have a small budget for software, this Brightree is also not for you (it's similar to the cost of paying a part-time employee for billing).
What problems are you solving with the product? What benefits have you realized?
Our business uses Brightree solely for its high-performing insurance billing functionality. As a small company, this software - despite its expense - allows us to efficiently bill insurance companies for the products we provide while maintaining a small staff. This software works because our staff is all versed in how to use it. If the entire staff is not well-versed with insurance and billing, paying an individual employee to use an offline, less expensive solution may be a better option for your company.
