Hostek

What do you like best?

Nothing now. Years ago the best tech support. Not now.

What do you dislike?

When I first began hosting my SmarterMail service on their servers I was impressed. Tech support was very quick and helpful. They even helped me by supporting my SmarterMail software which was not part of the offering.

Then something changed. No more phone support. Instead submit a chat window in their website and wait up to hours for a response. Over the 3 years I have experienced about 5 significant outages. To me a significant outage is anything over 1 hour for a mail server. Each time it happened I'm stuck on the phone with 100+ angry customers. They replaced my SEP protection with their own and no notice. Their endpoint protection software prevented me from RDP. The final straw is the extremely poor performance over the past few weeks. Freezing up my server and waiting until they get around to rebooting it. Stay away from these guys.

What problems are you solving with the product? What benefits have you realized?

They provided a server for us to host SmarterMail.