Kobie Marketing

What do you like best?

Easy to use customer loyalty program. Makes managing loyalty accounts easy. You can track points, rewards, and see customer purchases. Makes tailoring marketing campaigns easier by tracking customer data. Easy to verify customer purchases with date/time/items purchased. You can use it to run LTO or promotions. Great integration with our POS system. Easy to set up employee users and define their roles within your organization, which allows you to set limitations to what your employees can access or change.

What do you dislike?

Can be buggy at times. We consistently have issues where it doesn't recognize passwords and then we are forced to reset them. Sometimes the custom date feature bugs out and we have to log out and log in to resolve the issue.

Recommendations to others considering the product:

Better than other loyalty management programs I have used in the past, but still has some bugs they need to work out.

What problems are you solving with the product? What benefits have you realized?

We have been able to offer a more robust customer loyalty program, which has increased our loyal customer base. Software makes it easy to help guests when they have questions about their accounts. Easy to look up our customers when they forget their loyalty card.