Needles

What do you like best?

Reports in Needles were my favorite feature. You can run so many different reports based on certain criteria and fields, it was very helpful.

What do you dislike?

Perhaps because our firm did not implement Needles to its full potential, it functioned more like a powerful rolodex. The version of Needles we had did not allow for the searching of notes which would have been extremely helpful.

Recommendations to others considering the product:

Needles is a pricy program but if your firm is big enough it can definitely be worth it. I would get trained VERY well on Needles because I believe that is the best way to really take advantage of what the software has to offer. The downside is that support is also expensive, and it must all essentially be paid for. There isn't a chat function like in other softwares where you can speak with customer service reps in real time. In my experiences with Needles you had an assigned representative and they were the ones that could assist you and then only with an appointment of some sort. It felt like they were always trying to sell us on "support time"

What problems are you solving with the product? What benefits have you realized?

Practice management, tracking cases, running reports and integration through Outlook to store all communications.