Cherwell ITSM

Cherwell's flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

Languages supported: German, English, French, Portuguese, Spanish

8.2/10 (Expert Score) ★★★★★
Product is rated as #28 in category IT Service Management Tools
Ease of use
7.6
Support
7.9
Ease of Setup
0.0

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Who We Are
The founders of Cherwell Software envisioned building a company that listened carefully to customers and empowered them with technology to achieve their goals faster and more effectively. This vision led to an intuitive, flexible software platform that helps automate service experiences across the enterprise.В В 

Our leading ITSM solution, CherwellВ® Service Management, empowers IT departments of all sizes to easily automate routine tasks, enhance response times, and save valuable time. It’s built on our unique, codeless Cherwell Service Platform that provides the foundation for service automation, including award winning mergeable application technology, enabling the rapid deployment of new features, upgrades, and connections with third-party services.

Through its power and flexibility, Cherwell’s ITSM solution has become an essential tool for the enhancement of service activities across organizations—extending beyond IT into HR, Facilities, Information Security, and Project Management. We want to do the same for you, and empower your organization to make work flow.

Cherwell ITSM
Cherwell ITSM

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Customer Reviews

Cherwell ITSM Reviews

Luis R.

Advanced user of Cherwell ITSM
★★★★★
Cherwell allows you to manage ticketing, but it's not what I expected.

What do you like best?

The only thing that I like is that you can create different dashboard by departments, or depending the needs.

What do you dislike?

I dislike the view of the application, I dislike the way to create the queries when I'm trying to search for something in the tickets, and it's not a simple app to manage. I really dislike this application; there are other ticket management applications on the market that I have used and they are much better to use by far.

Recommendations to others considering the product:

I don't recommend Cherwell.

What problems are you solving with the product? What benefits have you realized?

We manage ticketing system in our company, and the CAB approvals. Also we use the CMDB for reference.

Review source: G2.com

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