Halo Service Desk

Halo Service Desk is a service desk software solution, designed to be used by anyone, with out-of-the-box functionality such as Incident Management, SLAs, change and project management and real-time project dashboards.

Languages supported: German, English, French, Italian, Dutch, Polish, Spanish, Swedish

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

9.0/10 (Expert Score) ★★★★★
Product is rated as #11 in category IT Service Management Tools
Ease of use
9.4
Support
8.8
Ease of Setup
8.4

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Halo Service Desk provides ITIL aligned service desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Desk has been developed to offer a feature rich application whilst maintaining a simple to use interface
Transform legacy ways of working into modern intuitive workflows, empower teams to deliver excellent service to customers and employees repeatedly. Standardise your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited IT service desk solution. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, dashboard reporting and self-service portal.

Halo Service Desk
Halo Service Desk

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Customer Reviews

Halo Service Desk Reviews

Matt A.

Advanced user of Halo Service Desk
★★★★★
Fantastic; Simple and Effective

What do you like best?

The Halo Service Desk offering is both simple and effective, which is very rare for Service Desk software. As a new company, we looked for software that would meet our needs and reflect our growth in its capability; Halo Service Desk does this.

It's simple and easy to use for agents and complements our offering to our customers.

The configuration is critical and enables us to adjust and customize to suit demands placed on a new company.

What do you dislike?

There a lot of features that Halo Service Desk covers and the guys at Halo are constantly making enhancements and improvements but the documentation is sometimes unclear or unavailable straight away which can be frustrating

What problems are you solving with the product? What benefits have you realized?

The ability to log tickets and respond promptly to customers and then build upon that into a change process and finally a development cycle. The Halo Service Desk allows us to do this and offer a joined-up service to our customers.

Customer Success is a critical component of what we offer, and the software allows us to anticipate challenges and questions, which then boost 'happiness' and retention.

Review source: G2.com

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