ShippingEasy is the easiest cloud-based shipping platform on the market. Our powerful integrations with leading online marketplaces such as Wish, Amazon, eBay, Etsy, Walmart, Shopify, Magento, WooCommerce, and many others, allow customers to manage orders, automate shipping, track shipments, and notify recipients—in one easy-to-use platform. Complete with email marketing, customer and inventory management features, along with our award-winning phone, chat, and email support—tens of thousands of online merchants use our award-winning software to ship fast, cheap, and to grow their businesses.
John H.
Advanced user of ShippingEasy
★★★★★
No customer support, insurance roadblocks
What do you like best?
Integration with Ebay saved time creating labels and sending out tracking information to customers. It was nice to have ability to shop prices between USPS and UPS although doing so had flaws. Switching between providers required re-entering the package dimensions and weight, low level coding can fix this.
What do you dislike?
UPS requires all insurance claims to go through the 3rd party biller used (Shipeasy). creating a claim was not upfront in the orders section it required searching their website bot. Once the long forum is completed the submit button does not send the application out. Hours were spent checking online forums, reinstalling different web browsers, watching Youtube videos and nothing worked. The completed form was then sent to the email address for support where they require payment before offering human support. The current set up effectively blocks any insurance claims from being made.
Recommendations to others considering the product:
Only paid service offers insurance claims to be processed with the lack of customer support and coding road blocks in place.
What problems are you solving with the product? What benefits have you realized?
faster integration with ebay to streamline shipping and print postage at home.
Review source: G2.com
