Ease of Access, Thorough Account Reps
What do you like best?
MyCOI allows us to keep track of the insurance certificates of all of our suppliers, subcontractors, and vendors. We have the concierge version and they take our requirements and vet that the certificates match our requirements and deem compliant, non-compliant, or give me the opportunity to override. They also automatically generate reminder renewal notices and work directly with agents, taking the guesswork and explanation out of it for us.
What do you dislike?
The DocumentHub is not super user-friendly and not well-integrated with the rest of the program. This was an add-on feature for MyCOI after we were already a client and that may be part of the issue. I wish you could upload documents with a title instead of having to create them on the back in before uploading.
What problems are you solving with the product? What benefits have you realized?
It has the streamlined the process of letting us make sure we are covered and protected and that all of our suppliers, subcontractors, and vendors are compliant with our subcontract obligations for insurance. It also allows the guess work to be taken out because the terms and what's missing is negotiated directly on our behalf from our account representative with the insurance agent for the supplier, subcontractor, or vendor. It also allows me to override contractual requirements for those third-party's who do not need to maintain the same level of insurance, based on job function, scope of work, or amount of work. I only know when someone is requesting an override, or is non-compliant, which makes it super easy on us to maintain.