More flexibility than I first thought.
What do you like best?
We first only needed to front our local number with an 800 number, this worked perfectly. I then needed a number with specialized routing for an IT on-call, to my surprise they had many of the features I needed to accomplish this project. Also, the price for services is where it needs to be.
What do you dislike?
I need to change call routing based on "days/weeks of the month" and currently can do by time and day.
Recommendations to others considering the product:
There are not many options for external integrations but the system is easy to use and very flexible for individuals, various sized teams, and organizations.
What problems are you solving with the product? What benefits have you realized?
No problems to date We do not have access to configure our local PBX, so this is the best option without needing a new or cloud-based phone system. Also, the call statistics have been very helpful to see call volume on the 800 number vs our local number.