What do you like best?
This software has been reliable for daily use out of any location. It has never just closed out in the middle of working on something. I am able to access all needs through the software and the agency is able to monitor and place safety precautions into the software to keep the information safe. Utilizing VMware for obtaining and documenting client notes provides the agency with confidence that client information is safe.
What do you dislike?
What i have found the most challenging is using Zoom or other virtual meeting options through VMware. The video doesn't come through clear and the audio it's great. Everyone at the agency uses their home server to connect for virtual meetings. Being able to remain in VMware while in a zoom meeting would be more helpful then having to go back and forth.
What problems are you solving with the product? What benefits have you realized?
Considering we are in the middle of a pandemic and many have been forced to work remotely, a reliable software system that keeps information safe and protected is critical. The availability to work remotely on a reliable server has proven to be one of the most positive things we have encountered thus far.