eDesk by xSellco

eDesk centralizes your support into one manageable location. Native integrations and smart features ensure that customer, product, order and shipping details are matched with incoming communications. Dynamic dashboards give you instant visibility on any aspect of your performance.

Languages supported: German, French, Italian, Spanish

9.8/10 (Expert Score) ★★★★★
Product is rated as #36 in category E-Commerce Tools
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eDesk gathers customer interactions from your website, marketplaces and all your social channels into a simple dashboard that your team will love. Spread the customer support load equally among your team, or automatically assign queries to those best suited to solving the issue. With order, product and delivery data to hand, use snippets and pre-built templates to send fast, personalized replies. For common questions eDesk’s A.I. will suggest your response so you can answer in just one click.

eDesk by xSellco
eDesk by xSellco

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Customer Reviews

eDesk by xSellco Reviews

Corey V.

Advanced user of eDesk by xSellco
★★★★★
Great tool for managing customer communication

What do you like best?

All communications with customers can be centralized in one location which makes for easy organization.

What do you dislike?

You have to either switch to their live chat (with limited features) or use your own separately. You are not able to integrate your current live chat within this software.

Recommendations to others considering the product:

Take advantage of the free trial and a demo for best understanding of the product.

What problems are you solving with the product? What benefits have you realized?

Customer communication effectiveness and management.

Review source: G2.com

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