UVdesk

What do you like best?

UVdesk is a multichannel ticket management system that can be integrated into different applications to improve customer communication. What I like most about this software is that it integrates with the best known and used social networks in the world, such as Facebook and Twitter. Another very important feature is that it has a knowledge base that can generate frequent questions and answers. I also like your Agent Insights tool, which allows you to measure the capabilities of the agent in question.

What do you dislike?

Occasionally, the service of prepared responses delays in sending the messages, which has generated that some clients generate discomfort and force our agents to respond manually.

Recommendations to others considering the product:

Easy to use, loaded with excellent components and at an affordable price. I highly recommend the use of UVdesk.

What problems are you solving with the product? What benefits have you realized?

UVdesk has made our lives easier, as we have found an application that can be integrated with Facebook and Twitter for our automated response service. Being a multichannel software, it has also allowed us to connect with our email provider to deal with incidents directly from the software interface.