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ServiceWorks is a end to end cloud based one stop solution for Field Service Management. No matter what service you provide we have a solution for you. We offer end to end business solutions for managing service operations.
1. Quick Simple Setup
2. Lowest Processing Fee
3. Smart Reporting
4. No Hardware Required
5. Offline Mobile App
Look at the complete feature list here. https://service.works/Features.html
Customer Reviews
Administrator in Consumer Goods
Advanced user of ServiceWorksI like the fact that the system will send a text message and robo call to the customer letting them know the tech is on the way.
The system has bugs. They are working on them I am told. Most issues we reported they claim are being worked on. We have reported issues and it takes months if not years to get fixed
There should be a log of all issues reported and when the issue was fixed. Customer service never knows when one complaint is logged. Customer service has been outsourced to India with persons who have no comprehension of the English language. The tech support is always claiming they are working on the bugs but they never actually get worked on. I would recommend finding another program to use in your business.
We are trying to have updated in the field instructions, a tech can go out on a call without having to come back to the office. However neither the electronic system nor the paper system can be trusted, it is always making mistakes.
