TheraPlatform

What do you like best?

combination of practice management and video conferencing

What do you dislike?

Tech support people (or is there just one person named Bartosz?) do/does not communicate smoothly in written English, and either ignores or does not understand important facts related to the platform's dysfunction.   There are bugs that are just treated as status-quo:  I wanted to offer one client a discounted rate for a consultation.  You cannot do this on Theraplatform.  You have to create a new "service" that is cheaper that other clients may see and potentially choose from.  This happened to me in Dec 2019, and when I got a new client, the new client selected the cheaper service for their first session.  When I realized this,  I deleted the cheaper service.  The new client scheduled again in January, & I had checked the service/rate for the new client and confirmed it was the normal rate.   The discounted-rate service was deleted from my account (by me, to be safe), but somehow the new client was able to continue to pay the lesser amount & enter the therapy room (which tells me that they have paid, based on selecting "require payment").   This happened two more times, because I didn't immediately go check to see what they paid.  The client billing page showed that the client had outstanding balances from 3 sessions, even though I selected the higher rate & required payment before they enter the therapy room.   Bartosz continues to assert that I did not select the correct service for this client.   My options are to eat the loss or tell the client Theraplatform screwed up and ask them to settle up.

PS- there is no option to have clients prepay for sessions (except just before they enter the virtual therapy room). There is no way for me to remove Social Security Number from the demographic data requested by the client (I don't want this info; don't bill insurance). There have been several unsuccessful attempts to enroll new clients with their email address (which sends them an invitation to fill out forms and schedule). There is no mechanism to tell me if the email was not sent to the client (these emails are not available to the therapist - they happen 'behind-the-scenes' with no record added to a client file... ) And while I appreciate multilingualism and respect anyone learning English in order to further their software career, English-speaking Theraplatform potential clinicians should know in advance that there is a language barrier in dealing with Theraplatform by phone or email if any problems arise.

Recommendations to others considering the product:

There seems to be one person who handles tech problems. The training videos and tech's communication indicate that they are not native English speakers, and the [lack of] intuitiveness and clarity is reflected in this. BE WARNED!

What problems are you solving with the product? What benefits have you realized?

Theralatform is causing more problems than I thought it would fix. It does provide a unique combo of practice management and video conferencing, and I'd be happy if they fixed the problems