ReConvert

What do you like best?

ReConvert allows you to target those customers who have already committed to your brand/store by purchasing something. Here are some of my favorite ways to use ReConvert:

- Target customers who just purchased by sending them a "Thank You Email" with links to other products they might be interested in adding to their order

- Target customers who purchased by setting up a "Thank You Page" after they have submitted their order. On this page you can put products that compliment their recent purchase and if they order within a certain time, they get a discount on that product.

- You can add reviews to your "Thank You Page" which makes it very easy to convert customers via Social Proof.

- You can add videos, photos, and even surveys!

What do you dislike?

I highly recommend ReConvert, but I still have some suggestions for how they can improve their app:

- It would be great if ReConvert integrated with more apps. I would love to be able to use both ReConvert in combination with other email marketing apps!

- There are some issues that are easy to run into with ReConvert, for example, the Live Chat can be tricky to set up and if you don't set it up right, your customer is going to be shown a template which will turn them away.

- The app is great, looks great, and is really helpful in maneuvering the mine field of reconverting. However, I think some more education on the topic would be helpful. We did not see a lot of reconverting in the beginning, but that was because the product we had chosen for the after sale email was not reconvert friendly. You have to choose a product that 1) is complementing of the original purchase and 2) is necessary for the product they purchased (like socks upsold after buying shoes)

What problems are you solving with the product? What benefits have you realized?

One of the biggest problems ReConvert is helping us solve is the age old "how can we get our customers to buy MORE" or "how can we increase each receipt?".

By using ReConvert we have gone from an average purchase order of $40 to $125! That is a huge leap.