Incredible onboarding experience, and great product.
What do you like best?
I've been a customer of Clerk.io's for a long time now and have always been very happy with the product and company. I ran into a few problems while transitioning to a new website platform. The Clerk.io team swung into action leading to a stellar (re)onboarding process.
Stefan (who lead the onboarding exercise) helped guide me through the process and delivered both personably and technically well above expectation. Around the same time, I was involved in a number of onboarding processes with various platforms, and this one really stood out in terms of delivery.
For us, Clerk.io carries out all of the heavy-lifting when it comes to search to recommendations and search, so it has been entirely possible to integrate and forget. The company itself does not stand still - far from it - new features are added regularly and always in a 'safe' manner. I do not recall ever having issues with the product as a result of an update or new functionality.
What do you dislike?
There genuinely is nothing - the onboarding process was pleasurable, and the longevity of my being a customer is testament to both the effectiveness of the product and the lack of issues.
What problems are you solving with the product? What benefits have you realized?
A large and diverse catalogue brings about challenges with getting the right products in front of the right customers. With Clerk.io, this is managed automatically. The benefits include better customer satisfaction (ease of navigation/search highlighted by our customers), improved metrics across all average order value, average basket size, and conversion rate.
