Blackbaud DonorCentral

The new DonorCentral is a fully-integrated donor management solution that provides an improved, more intuitive experience optimizing donors' ability to engage in the causes they care about most.

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7.6/10 (Expert Score) ★★★★★
Product is rated as #65 in category Donor Management Software
Ease of use
6.9
Support
7.4
Ease of Setup
0.0

The new DonorCentral is a fully-integrated donor management solution that provides an improved, more intuitive experience optimizing donors’ ability to engage in the causes they care about most.

Blackbaud DonorCentral
Blackbaud DonorCentral

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Customer Reviews

Blackbaud DonorCentral Reviews

User in Higher Education

Advanced user of Blackbaud DonorCentral
★★★★★
Difficult to work with -- but great support staff

What do you like best?

While the software is difficult to work with, it is nice that the company provides such friendly support staff to contact.

What do you dislike?

In some instances, deleting observations/records in the donor list required multiple steps. This would not be problematic for those only wishing to delete a few observations; however, I was completing a comprehensive sweep of our donor list. I needed to be able to delete roughly 1,000 observations each day. Doing those one at a time was very arduous and frustrating. This could not be overridden - and it cost when I asked the company to execute the deletion.

Recommendations to others considering the product:

Make options for case-wide deletion doable for users rather than having them pay hefty fees for user assistance.

What problems are you solving with the product? What benefits have you realized?

Tracking the donor and gifting contributions for a Student Affairs division within a large (~30,000 students) research institution.

Review source: G2.com

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