What do you like best?
The concept, although their solution was problematic.
What do you dislike?
Firstly it took ages to set up - integration was not straight forward, customer service took ages to help - lots of misunderstanding and back and forth. Then we started getting fraudulent commissions occurring - customer service originally said these were fine. We finally blocked the multiple fraudulent commissions which were 'unexplainable'. Finally just when you think things are okay, our account get's hacked/taken over despite us having a sophisticated password - somehow they changed the email address to theirs via Referral Candy's software.
All I get is emails saying an attempt has been made to change my email, if this was not me please get in touch... we then could not access the account, and surprise surprise, Rererral Candy customer service is off work for the weekend. So much for the 'if this email change was not you, please get in touch urgently'. A terrible experience, especially after all the persistence trying to get it working.
Recommendations to others considering the product:
Avoid, we have had a poor experience for near 2 years now with multiple issues along the way. Finalised by us being hacked via Referral Candy's email change systems and us having to cancel our company card, and wait till Monday when their customer service comes online.
What problems are you solving with the product? What benefits have you realized?
Now our problem is waiting for support to come back online so we can avoid money being taken via commissions and authorised by the hacker who controls our account.