Go beyond basic product training and “how-to’s” with Intellum’s advanced customer training platform, and teach competencies that empower your users to level-up and actually achieve desired outcomes with your product.
The Intellum Platform gives you all of the tools you need to create, present, manage, and track highly-personalized learning experiences for customers, partners and even employees.
Teams at Google, Facebook, Mailchimp, and more use Intellum to educate, onboard, and amplify customer value at scale. Combine product training, learning, knowledge base, and customer enablement into a single destination so that your customers and partners learn the skills needed to excel with your products.
** What sets Intellum apart? **
You can author your own content as quickly as you can write a blog post, and you can create assessments, certifications, quizzes and NPS surveys directly inside Intellum. Our unique Open Asset approach allows you to make any file, document, presentation, link or video a trackable, reportable learning activity.
Our fully-customizable and brandable solution lets you present the right content at the right time to each individual user, with minimal (or no) friction from login or authentication. Utilize engagement tactics like personalization, recommendations, requirements, certifications, mobile access, chat, and more to drive learners to achieve desired goals.
Melody M.
Advanced user of Intellum Platform
★★★★★
Handles multiple demographics with ease, great support
What do you like best?
Our company has multiple targeted demographics, and the Intellum Platform makes it easy to customize our learning content for each audience. We use it to host registration for in-person learning opportunities, and we host online training methods, such as e-learning modules, infographics, and user manuals. The platform is easy to learn and easy to use. We have a great Customer Success Rep who interfaces with us regularly to ensure our experience with the platform is effective for our learners. The help desk staff responds in a helpful and timely manner. Great opportunities to customize and brand the platform with to our company's preferences.
What do you dislike?
Submitting a feature request to Intellum can be like sending a message into a black hole if you use their preferred method: an online form. If you use this method to submit, no tracking or response is returned. It just seems to disappear. We prefer to submit our feature requests directly to our Customer Success Rep. We've seen some success there, but generally we still have no idea about the status of our request until it is implemented, IF it is implemented. We've seen improvement in this area, but it can still be frustrating when you need a fast fix.
Recommendations to others considering the product:
Intellum will help you with graphics and branding for your new site. Don't let that opportunity go to waste.
What problems are you solving with the product? What benefits have you realized?
We are providing training in a variety of formats to several diverse user groups. Our company provides learning opportunities in person and online through a variety of methods. It has been helpful to have everything in one platform, and easy to pull reports based on the information n the system. The reporting interface is relatively easy to use, and we've been able to offer custom access to managers who need to report on a subset of users or learning activities. This has helped us streamline our training and reporting and make more effective use of our time.
Review source: G2.com
