Good CRM & Proposal Builder but horrible email automation capabilities
What do you like best?
Fairly easy to use and setup with decent reporting and proposal building capabilities.
What do you dislike?
The email marketing module is absolutely terrible. Email templates take forever to load and preview so editing them is so time-consuming as to be useless. The fact that we were sold this capability that didn't actually work caused us to ditch Cosential altogether.
Recommendations to others considering the product:
If you are considering the product for its email automation capabilities, have the sale rep perform a live test of the feature making 2 - 3 sets of email template revisions. Grab a few cups of coffee while you wait 90+ seconds each time a new view of the template loads.
What problems are you solving with the product? What benefits have you realized?
We were trying to get better live reporting for our sales efforts as well as limited email marketing automation to increase requests for SOQs and proposals. After 2 months of use we were so frustrated we changed CRM and sales pipeline management to another product.
