ACS Technologies

What do you like best?

When we used ACS it was capable of collecting a wide variety of data. For instance, you could have primary addresses, secondary addresses, multiple different email address that you could rank in terms of preference of use, etc. There was a lot of information you could gather for the system.

What do you dislike?

ACS was not intuitive to use in the slightest. It literally required taking classes to learn how to use it. When I would need to run reports to gather specific information, nearly every time I had to call ACS to ask them how to do so. The ability to run reports that could capture different types of data for different purposes was the most important thing for me to be able to do with a database and ACS was not good for that.

What problems are you solving with the product? What benefits have you realized?

We no longer use ACS. We switched to a different system that is literally 1/8 of the cost of ACS and works a thousand times better.