TERRIFIC support and customer service!
What do you like best?
After unexpectedly finding myself in a position to need to take over for our office manager, I was terribly anxious about all the things I didn't know and hadn't previously had to worry about in our camp office. What I have found in the past six months is that CampWise is EXCELLENT about responding promptly to inquiries! I have lost count of the support calls and emails that the CampWise team has had with me as I was attempting to navigate so many different functions for the first time. They equipped me with knowledge that I was then able to share with our team so that we didn't have only one person in our office acquainted with the most-used components of the software. I am so grateful to each CW team member who has spent time on the phone, in particular after we decided to cancel summer camp. I can't say enough about their pleasant and swift responsiveness - A++!!
What do you dislike?
Once I get better acquainted with all aspects of the software, I'll be interested in exploring the user-friendliness of the 'parent' side of registration with the CW team. Wasn't always a fan as a parent before I became employed by the camp, and now that I am employed by the camp I hear this feedback from our external users from time to time.
Recommendations to others considering the product:
Interact with their support team - you'll find them to be friendly and so helpful!
What problems are you solving with the product? What benefits have you realized?
Building camp sessions, camp registration, donor management, mailing lists, reports, payment terminal, etc.
