FastTrak Auto Shop Manager

What do you like best?

the extensiveness of the program is great. I like that the technicians can input data that the service advisors cannot edit or delete internally but can re-write in another section for the customers to see. How to track warranty repairs, the reporting, quotes to appointments to repair orders is all seamless.

What do you dislike?

The integration to parts supplier software is buggy, in general there are a lot of tiny bugs. The company is small and updates are often so most bugs, once found, are taken care of relatively soon.

Recommendations to others considering the product:

I really like using this software. It is not written by a shop owner or Service Advisor so some things are not intuitive but the amount of features and possibilities is awesome. Be prepared to be in contact with Fasttrak for some time when switching over.

What problems are you solving with the product? What benefits have you realized?

We can track our loaner car fleet including the cost of repairs and sublet. This is a marketing expense that we were not previously tracking.