R.O. Writer

What do you like best?

Mature software that has most of the features an owner is looking for except reliability. However, its not intuitive.

What do you dislike?

They don't offer a Demo other than a webinar demo by a salesperson. Not intuitive. I paid, what I consider an excessive amount for training. I can't imagine anyone being able to use this program without an a large investment in training time. The way functions are performed is not consistent, my entire staff felt the same way. Unavailable tech support. Staff got tired of calling tech support so they just left machines not working and worked around down machines.

I was always worried my staff would come in to non working software. You have to rely on their tech support to do installs for new machines.

Recommendations to others considering the product:

Do your Homework! Don't buy RO Writer without a proper demo and go through every step you'll do in the course of working RO Writer. Once they lock you in they won't let go! They're on a new platform. However, Based on feedback I have received from other shop owners many issues are still there. I went with a software thats month to month, they earn my business every month.

What problems are you solving with the product? What benefits have you realized?

After 1 year RO writer did not solve any business problems, it only added problems and stress. It was so much of a problem, I moved to a new software package, while still paying for RO writer. After speaking with them on multiple occasions and not receiving any concessions or goodwill. I just decided to live and learn. I will never buy software from a company that doesn't allow a legitimate demo. Instead of Ro Writer doing good business and just chalking this one up as a loss they continue to bill me for my contract. I understand they are within their right to do so, And I will pay in full as agreed.