Salesforce B2C Commerce

Salesforce Commerce Cloud (formerly Demandware) is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model, allowing you to realize the full potential of the online channel.

Languages supported:

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

8.4/10 (Expert Score) ★★★★★
Product is rated as #57 in category E-Commerce Platforms
Ease of use
8.1
Support
8.3
Ease of Setup
8.2

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Demandware Commerce delivers the speed, agility, innovation and superior economics required to master the new retail reality of constant and unpredictable change. Our enterprise retail solution is powered by a central cloud platform to drive consumer engagement across all devices, channels and geographies. Our cloud platform is open and extensible, and provides retailers with the enterprise scale required for complex operations. It includes a flexible retail data model with core commerce functions that remain consistent across user applications and channel delivery. It also includes a platform API that allows unique development without disrupting the flow of Demandware’s continuous updates.

Demandware Commerce enables both business and technical users within a retail organization to work with intuitive commerce applications. Leveraging omni-channel merchandising and marketing functionality, retailers can develop unique capabilities and create engaging shopping experiences that differentiate their brand and convert consumers to buyers. Unique consumer experiences and business logic are stored centrally and can be quickly deployed across the retail enterprise through the commerce accelerator, a combination of reference applications, Open Commerce APIs and LINK integrations. With this combination, Demandware Commerce removes the barriers and complexities of traditional licensed and hosted software, and allows retailers to execute the strategic business initiatives that drive growth.

Salesforce B2C Commerce
Salesforce B2C Commerce

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Customer Reviews

Salesforce B2C Commerce Reviews

Adam D.

Advanced user of Salesforce B2C Commerce
★★★★★
Simple to use, navigate and is customized for your needs.

What do you like best?

I really enjoy that where you want to go is right on the first dashboard you land on. No hunting for the right page to get you to the right link to where you really wanted to go from the start. Then there is the customization aspect, not every business runs the same so they may need more or less of a specific function. This services companies that only need basic CRM functionality, whereas some organizations might require more granular functionality to include more features to suit their needs. Each Salesforce customer is a unique entity in and of themselves. Salesforce adapts to this need.

What do you dislike?

While this may have changed, integration with call logging is a bit difficult (for myself at least) to use and log. Also having internal chatter and interface communication between inside commentary and forward facing commentary could be improved upon. It would also be nice if there were a notifications alert that immediately draws the users attention to a problem, much like how emails can be sent as normal, low priority, mid-level priority and the last being high priority. I would like to see them integrate a desktop notification function so that when A client is in the middle of doing something else, can also be actively working on something outside of Salesforce but be alerted right away as something occurs in Salesforce that would require that user's attention.

What problems are you solving with the product? What benefits have you realized?

Typically companies I have worked with have to use multiple platforms to make communications work between the customer facing, the inside sales and the back office. So in a sense you need to utilize three or more platforms, where Salesforce it is all integrated in the majority of circumstances.

Review source: G2.com

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