RealPage, Inc. is a leading provider of comprehensive property management software solutions for the multifamily, commercial, single-family, and vacation rental housing industries. These solutions help property owners increase efficiency, decrease expenses, enhance the resident experience, and generate more revenue. Using its innovative SaaS platform, RealPage’s on-demand software enables easy system integration and streamlines online property management. Its product line covers the full spectrum of property management, leasing and marketing, asset optimization, and resident services solutions. Founded in 1998 and headquartered in Carrollton, Texas, RealPage currently serves over 11,000 customers worldwide from offices in North America, Europe, and Asia. For more information about the company, visit http://www.realpage.com.
RealPage
Customer Reviews
RealPage Reviews
Joe N.
Advanced user of RealPageWhat do you like best?
Realpage unifies many different functions/aspects of our business and as a web-based system makes accessibility and rollout fairly easy. Training new employees in the system is fairly straightforward and although the learning curve can be overwhelming at first they catch on quickly. When things work, they work well, and it is nice to have documentation filed so neatly and so easily accessible across the company.
What do you dislike?
The migration from Windows 7 (Internet Explorer only!) into modern browsers and W10 has been rocky, slow, and many functions still aren't working correctly outside of Internet Explorer, which is increasingly becoming a security issue (as well as a compatibility issue). There are also frequent outages and end users aren't aware, so the IT Department ends up fielding a lot of tickets only to tell end users that there's an outage. Communication could be better. Tier 1 support often gives end users completely incorrect information and results in more work for us (and them) down the road.
Recommendations to others considering the product:
I think the platform is good and heading in the right direction, but I think their company structure probably needs revision, better support teams (esp t1) and if you adopt Realpage you'll need to be prepared for a lot of things to not work as expected right away.
What problems are you solving with the product? What benefits have you realized?
RealPage makes it so new equipment rollout is largely a non-issue and users are able to pick back up almost immediately. Once they learn the system, it works across all our portfolio. The new Unified Login is also a smoother experience--when it works.
