The Nexternal eCommerce Platform is a PCI Service Level 1 hosted system that enables brands to sell products directly to consumers or other businesses online, in person, or over the phone. The platform has been continuously evolving since 1999 and has features that will not be found in simpler applications. The software is a single database solution that provides a holistic overview of customer activity regardless of the channel the purchaser is utilizing. All orders can be managed in a web base Order Management System that is integrated with the major shipping carriers, allowing for efficient order processing. Our newest application, TrueCommerce Engage is a mobile point of sale solution that, uses the same database as the online catalog.
Nexternal eCommerce Platform
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Customer Reviews
Nexternal eCommerce Platform Reviews
Angela F.
Advanced user of Nexternal eCommerce PlatformWhat do you like best?
I'm new to the platform, although the platform has been used within our company for years. I'm relieved to find out that we can update it to look much more attractive and look like our main site. It seems to offer all that we need, we just need to figure out how to implement it.
What do you dislike?
The platform is not totally intuitive and it is an odd mix of self-serve, self-implemented HTML and necessary developer support. It's hard to determine what we can do ourselves and what we cannot (when comparing to other, more attractive storefronts).
Recommendations to others considering the product:
I'm new to this myself- but our customer contact has been amazing. Very responsive via email, and jumped on a call quickly. He really knows his stuff and is very supportive. I'd say work directly with your customer contact and save yourself some time in trying to figure things out on your own.
What problems are you solving with the product? What benefits have you realized?
We have been running the store independently from our site for years. It has been a nice way to collect sales, even though Ecommerce was never a primary focus. Now we will be working to connect it to the products on our main site and finally offer visitors a direct path to purchase.
