MantisBT

What do you like best?

I am able to manage all my projects and tasks for each project in one place. I use the system as an archive of all past projects and current projects. I'm able to easily sort and search by topic/project and am able to easily added notes and new information. Because I have a large team, I'm also able to transfer projects based on volume in or to redistribute work loads. It woks well for me.

What do you dislike?

I don't have any complaints on the product. It does it's job.

Recommendations to others considering the product:

Easy to use and easy to train others to you. A simple, straight forward tool to manage projects, tasks and people.

What problems are you solving with the product? What benefits have you realized?

The ability to keep all projects and IT tasks in a central place. I'm able to track down valuable information on any past or present project or task. I can easily evaluate work load by employee and shift projects if needed.

The ability to add endless notes on a project and have them all dated. All notes and updates are shared with the members on that project. One point of entry and contact.