MaintainX

What do you like best?

Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.

What do you dislike?

When adding additional costs to a work order we cannot customize the categories. The only three options are labor, travel, and other. Most of the categories allow for customization, but this does not.

Recommendations to others considering the product:

Start slowly with a small group of users. Set achievable goals and then grow. Don't try to put on every asset and set up every repeatable work order right away. Buy in from the users is critical. Make sure you get their input at every stage of the process.

What problems are you solving with the product? What benefits have you realized?

Before MaintainX we used a system of hand written notes. There was zero tracking on the status of a maintenance issue. Additionally before MaintainX the employee initiating the work order had no way of knowing what the updates were or when the work order was expected to be completed.