League

What do you like best?

The technology behind the League app is what initially drew me to League as it allowed me to roll out a flexible perks program through the Lifestyle Spending Account. I also love all of the health and wellness programs that our employees can access in the app. Additionally, although many employees will still reach out to me directly with benefits questions, it's nice to have the option to direct employees to League, which helps save me time that I can then invest in other HR initiatives. The team at League is always super friendly and ready to troubleshoot any issues that either myself or my employees might have.

What do you dislike?

I truly cannot say enough wonderful things about the team at League, but as an expanding organization that serves as both a benefit broker AND benefit technlogogy platform, I find that balls can sometimes be dropped between the League's various departments and team members. Fortuately, I've always been assigned one main go-to League representative and as stated above, they have always been on top of my account and have been incredibly helpful in assisting me in troubleshooting any benefit related issues. With that being said, as a result of past mistakes made by League regarding employee enrollments and terminations, I have a tendency to follow up with the League team anytime employee changes are made to ensure that any enrollments or terminations are being processed correctly. Regarding their technology, although I love the app on the user side and think it's a wonderful benefit for our employees, I think that improvements could be made to the technology on the adinistrative side. For example, I've had to actively maintain our employee list in League by running employee status change reports in our payroll system and then manually enter all new additions, terminations or benefit class changes into League myself, which is not ideal. Unfortunately, after the pandemic hit, League put all integrations on hold, but I'm hopeful that we'll be able to have this option in the near future. I've also experienced some technical difficulties with the roll out of Open Enrollment. Our first OE with League was very smooth, but our second OE in November of 2020 was a source of much frustration. Due to some programming errors by League in the lead up to OE, we had an entire class of employees whose enrollment selections were not saved correctly, which then caused much additional work for both myself and my team at League. But even with the challenges noted in this review, I would still highly recommend League for both their incredible benefit service and their knowledgeable, helpful and friendly team members.

What problems are you solving with the product? What benefits have you realized?

Regarding any problems that I'm solving with League, they have been very helpful in resolving employee benefit questions and issues, and as an HR department of one, it's nice to have a team of people to lean on who can assist me in resolving any benefit issues. Regarding the Open Issues that I noted earlier in my review, once the problem was recognized, the team at League was on top of a resolution and they were wiling to go above and beyond to remedy the errors.