Kapture CRM

Kapture is a business automation platform that helps organisations manage sales, operations and customer service through a simple interface.

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

7.8/10 (Expert Score) ★★★★★
Product is rated as #301 in category CRM Software
Ease of use
8.1
Support
7.7
Ease of Setup
7.1

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Kapture CRM is a cloud customer support automation platform. Kapture is highly scalable and configurable to meet the needs of growing customer-facing enterprises. We have our presence in over 12 countries and serve more than 700 companies. Our intuitive CRM platform adds context and intelligence to customer service.

1. Lead management and nourishing – Kapture CRM allows you to build in-depth customer profiles that throw light into actual customer requirements and needs.
2. Multiple cloud sales tools – Kapture’s sales tools include a sales tracking system, Automated DSR, GPS sales management, etc.
3. Intelligent ticket management – Kapture CRM can organize, assess, route and even resolve customer tickets intelligently in real-time.
4. Omnichannel support – Deploy Kapture across multiple communication platforms (email, call, social media, etc) to seamlessly engage with customers.
6. Mobility-first application helps you create more efficient and productive workflows.

Kapture CRM helps you achieve the following benefits.

More lead conversions
Easy ticket resolutions
Increased agent productivity
Maximized revenue and reduced operational costs
Increased customer satisfaction rates
Customer data management

All in all, Kapture CRM enables you to run the most optimal form of your business. Kapture CRM’s customized modules are used widely across different industry verticals such as FMCG, Healthcare, Internet Companies, Education, Real Estate, and more.

Kapture CRM
Kapture CRM

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Customer Reviews

Kapture CRM Reviews

Daniela v.

Advanced user of Kapture CRM
★★★★★
Una buena herramienta para su negocio

What do you like best?

Esta plataforma estГЎ llena de muchas funcionalidades que pueden favorecer a cualquier cliente que quiera favorecer su negocio o laborear por un lado como una dependencia dedicada a cada tipo de manufactura, en otras palabras, tiene una porciГіn solo para compaГ±Г­as dedicadas al marketing que es lo que yo uso y tiene. Otras ГЎreas para ejecutores de liquidaciones, ejecutivos administrativos, etc., maneja una enormemente buena agilidad de procedimiento que me permite a mГ­ y a mi repertorio laborear y estar con los clientes todos los momentos de forma altamente efectiva.

What do you dislike?

Realmente no encuentro equivocaciones en este programa no obstante no creo que siga siendo superior dado que todo programa que ha estado en el mercado por poco tiempo siempre existe la necesidad por parte del cliente de estar constantemente actualizando la plataforma. AdemГЎs, en varias oportunidades he debido la ocasiГіn de contactar con soporte tГ©cnico y la realidad es que no he acogido la atenciГіn que esperaba ademГЎs de que su rapidez de respuesta no es tanto no obstante no creo que sea gran cosa que no me guste mucho al final logrГ© resolver mi compromiso

Recommendations to others considering the product:

Con Kapture CRM he resuelto mi compromiso buen software

What problems are you solving with the product? What benefits have you realized?

Tengo que aceptar que hace un par de aГ±os estaba enormemente frustrado porque no encontraba un programa que me permitiera conservar todas las funcionalidades y satisfacciones que ofrece este programa Kapture.

Review source: G2.com

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