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KronoDesk is an integrated customer support system that includes help desk ticketing, support forums, and a knowledge base in an easy-to-use web-based interface. KronoDesk is available in either SaaS/IaaS/PaaS or on-premise configurations and includes a mobile web interface and fully customizability at no extra cost.
KronoDesk is made by Inflectra – a privately owned company from the Washington, DC area.
Customer Reviews
Ulises A.
Advanced user of Inflectra KronoDeskKronoDesk has a friendly and easy to configure interface. I like the ease with which I can add incidents without adding all the filters that normally have this type of services. I also like the displacement that the application has from a mobile device, since the design is absolutely responsive.
The only inconvenience this platform has is that when you create the domain to start using the platform, you must wait 30 minutes while the service agents register the accommodation, when on other platforms you can start immediately.
To install this service, you just need to fill out some forms and wait for the support agents to implement it for you. The initial setup may be a bit slow if you are impatient, however, it is excellent software for helpdesk. I assure you that you will fall in love with its interface. I recommend it.
KronoDesk helped us avoid the great loss of tickets that we could not see in time, because through email we could not assign the incident directly to the service agent who could attend it. On the other hand, it allowed us to incorporate the company's own channels to provide solutions to users.
