HelpSpace

Languages supported: German, English, French, Portuguese, Spanish

9.4/10 (Expert Score) ★★★★★
Product is rated as #30 in category Help Desk Software
Ease of use
Support
Ease of Setup

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For many years, we have worked as freelancers and supported customers with their daily problems. We took on the challenge of finding an affordable and practical solution as support software for self-employed and small organizations. On one hand, it frustrated us, but at the same time, it motivated us to create a solution. This is how HelpSpace was born.

​Our software is perfect for startups and small businesses seeking a fast and professional solution for their customers’ daily support requests. We also attach great importance to documentation. Users can quickly look up their knowledge database, and customers can learn more or browse through the instructions and blogs.

We emphasize the following 4 points:
– Set up a quick and easy help desk software in only a few minutes
– Low investment with high benefits
– Easy and intuitive to use
– Your customer will love your new efficiency

HelpSpace
HelpSpace

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Customer Reviews

HelpSpace Reviews

Istvan V.

Advanced user of HelpSpace
★★★★★
Simple, fast, problem-free solution

What do you like best?

The Helpspace is a simple solution with an easy-to-understand interface, fast, trouble-free.

Email teambox: you have everything you may need: teams, assign to the team member, automate rules, email alias usage, tags.

Creating a FAQ is also easy and fast. You can use it on your own (sub) domain, and this is important for me.

The gratis: website live chat, and the Tasks is coming.

Quick to use, support is fast, helpful.

Great choice and even cheap.

What do you dislike?

The app is fresh, and the UI still be under development.

Localization options are limited.

But the support accepts the advice, development ideas and work very hard on it.

What problems are you solving with the product? What benefits have you realized?

I was looking for an email team inbox solution so I found it for this app.

That was important, that the group members can see if the other group member has already replied the incoming support email.

The email team inbox solution is good, problem-free, I like it.

You can tag the incoming emails according to the rules or by hand, go to a group or an agent.

The FAQ maker usable to prevent support from being used.

Review source: G2.com

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