HappyFox Assist AI is an AI-powered self-service and Conversational Ticketing solution for Slack and Microsoft Teams. By encouraging a self-service culture in your organization with Assist AI, you can reduce ticket volume, increase agent productivity, and improve employee engagement.
Assist AI learns from your internal knowledge base and can respond to messages on Slack or Teams automatically with solutions. Users can give feedback on the quality of Assist AI’s answers, allowing the AI-model to learn continuously and improve its accuracy.
Support requests that require human intervention are automatically routed to the right team. This way, your support agents can collaborate, respond and resolve requests without leaving the familiar UI of your favorite messaging platform.
Users get updates in the same thread the request was made. They also get a dedicated end-user support portal within the messaging app to track and manage all their open requests and compose updates.
Free up your IT and HR teams to focus on high-value tasks. Increased ticket deflection leads to lesser operational costs. Get started today by booking a demo with our product experts.
