Frame AI is the feedback intelligence engine that powers winning CX with sentiment, effort, and actionable themes extracted from every customer interaction in every channel. With Frame AI, CX leaders can illuminate blind spots in the customer experience, so it’s easy to identify what makes or breaks your customer experience and activate needle-moving feedback when and where it matters most. Frame AI customers see a 31% increase in customer satisfaction, a 22% reduction in customer effort, and a 17% reduction in the annual cost of service across all channels.
Companies like Fastly, NVIDIA, and Oscar Health trust Frame AI to measure millions of customer interactions and manage enterprise customer feedback loops.
Unify all customer feedback into a single hub
– With one-click integrations and custom imports, it’s easy to unify feedback from all organic and solicited feedback channels
– Standardize key metrics across all customer-facing channels, from satisfaction to customer effort and response times
– Searchable, normalized view of all feedback from any given customer or group of customers about any known or unknown issue, regardless of the channel where it surfaced
Measure every interaction in every channel, regardless of whether customers answered a survey
– Proprietary FSAT (“Frame AI Satisfaction”) metric automatically captures sentiment on every interaction in every channel and attributes satisfaction to specific business, product, and service factors to help you understand “why”
– Score known and unknown themes that customers raise by associated friction and risk, such as urgency and emotional impact
– Measure customer and team effort on every interaction to easily identify process gaps, prioritize product improvements and deflection
Activate feedback that moves the needle faster
– Integrated calls-to-action on every insight, from automatic routing and escalation to automatic alerting on sentiment and key themes for relationship owners
– Assemble bulletproof business cases with the context you need to mobilize action
– Easily package rich Voice of Customer reporting for your exec team with complete, data-driven insight, not anecdotes
