What do you like best?
What I like best about eCapture by iPro is its ability to process hundreds of different file types. In the past we used outside vendors to process our e-discovery and were often told that multiple files couldn't be processed by their software. With eCapture we had far fewer file types that could not be processed.
What do you dislike?
The one aspect of eCapture that I dislike is worker management. Often a worker would just go offline for no apparent reason, and we would have to restart the worker process before the worker would be able to process documents. The offline workers' issue slowed down the overall process and used up IT staff's time.
What problems are you solving with the product? What benefits have you realized?
Using eCapture solved our problem of processing large amounts of both raw and structured data that we could not have done manually due to the sheer volume of data that we receive in discovery requests. eCapture has streamlined the process, saving us time as well as saving us money.