Conflux

What do you like best?

Conflux has a great integration with Intercom, allowing us to easily capture user feedback, add votes to different ideas, and more, directly in conversations. I also really like that the ideas are curated, and that raw user feedback isn't visible to other users.

What do you dislike?

The interface is a little clunky, and some integrations could be improved, but they're moving in the right direction.

What problems are you solving with the product? What benefits have you realized?

Conflux allowed us to completely eliminate our manual feedback loop process, by letting us get back to interested customers easily when new features are released. It also allowed us to reduce our support traffic as users could submit their feedback directly through Conflux.