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Best Help Desk Software

Products Buyer's Guide
8.8
VisionFlow
★★★★★

VisionFlow

VisionFlow is a powerful unified platform for your whole organisation (or just a team): Helpdesk & Customer Support, IT Service Management (ITSM), Application Lifecycle Management, Project Management, Product Development, CRM and more. It is modular and responsive to your needs and gives you the setup you require.

the best platform for your work table - Lowin G.

Ease of use
9.0
Support
8.8
Ease of Setup
8.3

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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7.8
Helpspot
★★★★★

Helpspot

Web-Based Help Desk Software

Helpspot is unique and wonderful - User in Information Technology and Services

Ease of use
8.1
Support
7.6
Ease of Setup
7.8
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8.0
CRMdesk
★★★★★

CRMdesk

Help Desk Software

CRM desk has helped us improve customer service experience - Himanshu M.

Ease of use
8.3
Support
7.7
Ease of Setup
0.0

Languages supported: English

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8.4
Apptivo
★★★★★

Apptivo

Apptivo is a affordable SaaS business management software for SMB. Our ERP apps include project management, CRM, invoicing, supply chain management, and more!

Excellent Customer Service - Michele L.

Ease of use
7.8
Support
8.3
Ease of Setup
8.9

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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9.2
EngageBay All-in-One Suite
★★★★★

EngageBay All-in-One Suite

Simple All-in-One Marketing Software. With awesome software tools backed by a dedicated support team to make every part of your marketing more effective.

Tool Empowering my marketing - Roy F.

Ease of use
9.2
Support
9.1
Ease of Setup
8.6

Languages supported: English

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8.6
atSpoke
★★★★★

atSpoke

atSpoke uses artificial intelligence to automate help requests like sending a support ticket to IT or asking HR about company holidays.

Spoke helped create our internal ticketing/help system for our Employees - Danielle D.

Ease of use
9.0
Support
8.6
Ease of Setup
8.4

Languages supported: English

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 0

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9.8
Loop Email
★★★★★

Loop Email

Loop Email is here to help businesses deal with their cluttered inboxes more efficiently.

Loop is more than an e-mail client - UroЕЎ U.

Ease of use
9.8
Support
9.7
Ease of Setup
0.0

Languages supported: English

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9.6
Desk360
★★★★★

Desk360

A cloud-based omnichannel customer support platform with 360-degree customer view and an inbox for your mobile apps or websites. Integrated into more than 10 different channels, Desk360 helps you to manage all customer requests on one page and offers detailed reports on both products and users. In addition, by assigning special agents to each product, it allows to choose who will be responsible for which project, encourages cooperation between ...

Time saver - Erkmen E.

Ease of use
Support
Ease of Setup

Languages supported: English, Turkish

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9.0
SpiceCSM Engagement Suite
★★★★★

SpiceCSM Engagement Suite

SpiceCSM Engagement Suite is a software platform that is a single, integrated interface for agents to access regardless of mulitple brands, knowledgebases or data sources.

A Modern Tool for Engaging Customers Online - Clinton M.

Ease of use
8.3
Support
9.3
Ease of Setup
8.3

Languages supported: English

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9.0
SymVolli
★★★★★

SymVolli

SymVolli: the simple, low-cost organisational management system that will radically improve your business efficiency and profitability.

Low cost and elegantly smooth - Larnell M.

Ease of use
Support
Ease of Setup

Languages supported: English

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9.0
eStreamDesk
★★★★★

eStreamDesk

eStreamDesk is a easy-to-use cloud-based help desk and ticketing system.

eStreamDesk is easy to manage and will allow you to address the tracking of your incidents - Martin P.

Ease of use
Support
Ease of Setup
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9.0
Milldesk
★★★★★

Milldesk

A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features.

Milldesk has an effective help desk service to resolve issues - Sebastian S.

Ease of use
Support
Ease of Setup
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9.0
Trakdesk
★★★★★

Trakdesk

Customer support, made easy. Redefine the way you provide support to your customers

A platform to improve exponentially improve customer service. - Alex M.

Ease of use
Support
Ease of Setup
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9.0
WonderDesk
★★★★★

WonderDesk

The ultimate web based help desk software is here from WonderDesk. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction.

WonderDesk has a modern support center with fast and optimized interface design - German S.

Ease of use
Support
Ease of Setup
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9.0
SupportYard
★★★★★

SupportYard

Simple and efficient email support. SupportYard converts your email requests into tickets and keeps them organized in one place

SupportYard is the easy way to manage bulk customer messages for your growing business. - User in Education Management

Ease of use
Support
Ease of Setup
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9.0
Help Desk Software | QuickFMS
★★★★★

Help Desk Software | QuickFMS

QuickFMS Help Desk is a software that provides turnkey solutions for service request or complaints within organization locations efficiently and with complete transparency.

Always have help when needed - Heather B.

Ease of use
Support
Ease of Setup
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9.0
Sugar Serve
★★★★★

Sugar Serve

Get customer satisfaction levels back on track with intuitive reporting and dashboards. Ensure proper response and resolution times, monitor customer satisfaction and meet your customers' needs across the full range of support channels. Sugar Serve gives you the complete picture you need to transform your customer's experience.

Adapting the solution to your reality - Executive Sponsor in Retail

Ease of use
Support
Ease of Setup

Languages supported: Arabic, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Estonian, Finnish, French, Hebrew, Hungarian, Italian, Japanese, Korean, Latvian, Lithuanian, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Albanian, Serbian, Swedish, Thai, Turkish, Ukrainian, Chinese (Simplified), Chinese (Traditional)

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9.0
Tisym
★★★★★

Tisym

Helpdesk system, issue tracking system, trouble tickets and customers requirements management system

Puttanone - Leopoldo S.

Ease of use
Support
Ease of Setup
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9.0
Revelation helpdesk
★★★★★

Revelation helpdesk

Revelation helpdesk is a flexible & powerful help desk solution that can adapt to your structure whether you provide internal or external support service.

Revelation Help Desk is indeed a revelation! - Codrut N.

Ease of use
Support
Ease of Setup
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9.0
Tracker
★★★★★

Tracker

NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

Awesome application for resolve business issues. - User in Information Technology and Services

Ease of use
Support
Ease of Setup

Platforms: Mac, Win, Linux

Price: $$$$$

Business Size: 1

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8.0
Sugester CRM
★★★★★

Sugester CRM

Sugester is a blend of CRM, helpdesk and project management features with a one-stop-shop for the needs of SMB: from email and CRM, to task planning, through an embeddable live chat.

Good CRM Organization and Tracker Tool - Stephanie L.

Ease of use
Support
Ease of Setup
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8.0
Enchant
★★★★★

Enchant

Enchant is a helpdesk and knowledge base software solution.

Enchant Customer Support Software - Tim W.

Ease of use
Support
Ease of Setup
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8.0
Spiraldesk
★★★★★

Spiraldesk

Spiraldesk is a helpdesk software, that lets centralizes & organizes support operations & agent statistics across multiple companies

Spiraldesk is a great support tool to provide timely responses to customers - Oscar A.

Ease of use
Support
Ease of Setup
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8.0
DiamanteDesk
★★★★★

DiamanteDesk

DiamanteDesk is FREE Open Source easy-to-use help-desk solution. This customer service software allows easy customizations to meet unique business needs. It's based on modern technology stack (PHP 5, Symfony2, Oro Platform, Bootstrap) that provides high reliability, flexibility, scalability and extensibility. Our support ticketing system helps to bring quality of your customer care to the new level.

A great customer service platform for different areas of an organization - Melvin A.

Ease of use
Support
Ease of Setup

Languages supported: English

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8.0
Sitehelpdesk HelpDesk
★★★★★

Sitehelpdesk HelpDesk

Sitehelpdesk HelpDesk provides service desk software solution suitable for use by an internal support function.

Sitehelpdesk is a fantastic communication platform - Damian H.

Ease of use
Support
Ease of Setup
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8.0
HelpDeskEddy
★★★★★

HelpDeskEddy

HelpDeskEddy is a unified system of customer service that is always at hand for your needs

A help desk system to transform your company - Alex M.

Ease of use
Support
Ease of Setup
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8.0
next4biz CSM
★★★★★

next4biz CSM

Integrated end to end integrated customer service management solution with escalation maps, automated workflows, and performance measurements. It has integrations and customization capabilities. You may design processes and interfaces for each issue type separately. It is compliant with ISO 10002 certifications.

Easy to use and user friendly costumer service tool - User in Broadcast Media

Ease of use
Support
Ease of Setup

Languages supported: English, Turkish

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7.0
CustomerWise
★★★★★

CustomerWise

CustomerWise is a comprehensive customer support and business process management solution that is ideal for the unique requirements of B2B technology companies.

Good information with a clunky interface - Bob S.

Ease of use
Support
Ease of Setup
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