BlackBerry Protect redefines what antivirus can and should do for your organization by leveraging artificial intelligence to detect AND prevent malware from executing on your endpoints in real time.
Customer Reviews
Administrator in Government Administration
Advanced user of BlackBerry ProtectThe client is easy to install, is fast, and works well. The console is easy to use and helpful in keeping the system up to date. We have this software installed on about 800 devices. In some cases tuning is required - if staff uses a lot of powershell or python scripts, this will require tuning.
If you purchase Threat Zero services, the company will have a quarterly call with staff and go over findings and help tune the software. This is a great service.
First you will need to have Cylance help with installation and initial tuning (the service is also called Threat Zero). If Threat Zero is not purchased, you will likely fail to install and configure the software correctly.
Second, this is not a plug and play A/V tool. You will need someone to look at the Cylance console on a regular basis. Once staff is used to this, the process only takes a few minutes, but it will take some time getting to this level of expertise and comfort.
Third, phone support has disappeared since BlackBerry bought the company. This is my most serious issue with the company. When you are fighting an issue with malware, you want/need to talk to support immediately, sending an email and waiting for a return call is not my idea of great support.
We had problems with our previous A/V tool in a few areas. It wasn't catching all threats, some workstations and servers ran slower with our old tool. Updating client versions didn't work well.
Cylance solved all of these issues.
