AreTheyHappy enables marketing, operations and front line teams in hospitality businesses to manage online reputation from one robust inbox.
This brings together all major review channels and listings, social media profiles and DM interactions.
AreTheyHappy shows you and your team what items need more attention, such as negative reviews or messages from influencers.
Our solution is built around 4 pillars: Engage, Measure, Generate, Collaborate
Our insights section deep dives in customer sentiment analysis: the positive and negative trends in purchase drivers: food, service, ambience, drinks or atmosphere.
This allows you to spot a negative trend, understand on the go if it is a location-specific or company-wide problem and act faster before your brand is affected.
AreTheyHappy empowers different teams to work together and automate all types of tasks: from reporting to customer satisfaction surveys and team tasks.
This means saving time for you and your team with internal coordination and helping your hospitality brands be more responsive online while generating more, better reviews.
AreTheyHappy integrates the major social media and review platforms that you should care about when managing hospitality brands:
в—Џ Instagram
в—Џ Facebook
в—Џ Google My Business
в—Џ Booking.com
в—Џ TripAdvisor
в—Џ Facebook Messenger
в—Џ Takeaway.com
в—Џ Twitter
в—Џ Yelp
в—Џ Zomato
& more
Deliver amazing customer experiences and grow your business with the right data!
