Great tracking software (a little too great?)
What do you like best?
Completely invisible. Even IT guys can't detect that it's there running. It gives great reports on computer usage and you can customize software and websites to what you consider "work-related" and "time wasters". It is an eye opener to see how employee use their time. The screenshots have been essential in documenting an employee's wanton wrongdoing and using it as proof for their dismissal.
What do you dislike?
Frankly, it is uncomfortable to me that you can spy on employees to this degree. While we tell employees that all computer usage and traffic is monitored I don't think they understand the level of spying that ActivTrak gives management. It is essentially the same as having management looking over their shoulder 24/7.
Recommendations to others considering the product:
The software is super easy to install but don't lose the installer or you'll never be able to remove it. You can rename the installer something like dotnet-update.exe and users won't even know what you're installing.
What problems are you solving with the product? What benefits have you realized?
We use ActivTrak primarily to know percentage of the day employees are productive vs. wasting time. However, we've used the screenshot trail to investigate accusations of wrongdoing too.
